Operations Specialist

Job Description

Job Description

TITLE : Operations Specialist

REPORTS TO : Department Director

FLSA STATUS : Non-Exempt

LOCATION : Remote / Based in Raleigh, NC

SUMMARY :

As an Operations Specialist, you will play a critical role in our carrier capacity operations. You will ensure all carrier activities are executed effectively and in compliance with our systems, SOPs, KPIs, and procedures to support our goal of being the first choice in every market we serve.

RESPONSIBILITIES :

• Develop and maintain strong relationships with refrigerated freight carriers
• Negotiate competitive rates with carriers to secure cost-effective freight solutions
• Monitor and manage carrier capacity to ensure on-time service
• Quickly address and resolve any carrier performance or shipment issues
• Collaborate with internal sales and operations teams to align carrier solutions with shipment requirements
• Stay current on industry trends, market rates, and capacity shifts
• Utilize MercuryGate TMS for daily operations and carrier management

KNOWLEDGE / SKILLS / ABILITIES :

EDUCATION / EXPERIENCE :

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES AND BEHAVIORS

Team Oriented

Works cooperatively and collaboratively with others Is open, not defensive and easy to approach

Earns the confidence, trust and respect of others

Communication

Communicates in an open and honest way

Builds consensus - solicits input and discusses options with people affected before making decision Keeps others informed, communicates expectations and shares information

Listens actively and understands others views and needs

Values Driven

Supports, promotes and models the values of L&M (Service, Integrity, and Relationships) Balances entrepreneurial spirit with the needs of others and the vision of the company Shows a strong work ethic and commitment to L&M

Customer Focus

Treats customers as business partners

Listens actively to external and internal customers Constantly looks for better ways to service customers

Leading Others

Provides direction, honest and timely feedback Effectively delegates to employees

Meets with employees frequently to focus priorities, create and discuss current projects / goals and plan for the future