Job Description
Job Description
Position : HCM / Payroll & Client Representative
What You’ll Do :
- Serve as the primary point of contact for clients, providing top-tier support via phone and email
- Troubleshoot and resolve payroll and system-related issues in our HCM platform (PrismHR)
- Guide clients through payroll processing, tax filing, and compliance questions
- Ensure timely and accurate payroll submissions (including new hires, terminations, deductions, garnishments, etc.)
- Generate and maintain reports for internal and client-facing use
- Import and manipulate client data with precision
- Meet company response and resolution timelines
- Collaborate with internal teams to escalate and resolve complex client issues
- Participate in client meetings and contribute to relationship-building activities
Who You Are :
A client-focused professional with 3–5 years of payroll experienceProficient in Microsoft Word and ExcelA problem-solver with strong communication skills (written and verbal)Detail-driven, deadline-conscious, and capable of managing multiple client expectationsSelf-motivated with a strong sense of initiative and follow-throughComfortable working in a dynamic, team-oriented environmentBonus Points For :
Experience with report writing tools and general ledger functionsFamiliarity with 401(k) plan administrationKnowledge of PrismHR or similar HCM systemsAbility to work flexible hours, if neededBenefits :
Medical InsuranceDental InsuranceVision InsurancePaid HolidaysSick LeaveVacation401(k) Retirement PlanWhy PPS?
Be part of a growing, locally rooted company with a national footprintJoin a team that values you as a person—not just as an employeeContribute to meaningful work that helps businesses thriveEnjoy a collaborative environment where your voice is heard and your efforts are recognizedThis is an onsite position in the Warrendale locationApply today and discover what it means to be part of the PPS family.