Customer Service Representative

Description

Customer Service Representative (2025-165)

OVERVIEW

Serves as intermediary between clients, management, and staff; communicates information to ensure that inquiries are addressed appropriately; handles all general inquiries received on the national customer service line.

Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

The successful applicant will have a hybrid work arrangement and must reside within a 125-mile radius of an AAA office location in the Central region or East Coast. The starting salary range for the position is based upon location. This role is eligible for an incentive opportunity targeting 7.5% of annual salary.

• Atlanta, GA | Dallas, TX - $51,000 - $54,000
• Johnston, RI | Houston, TX - $50,000 - $55,000
• Chicago, IL - $54,000 - $57,500
• Charlotte, NC | Miami, FL | San Antonio, TX - $48,000 - $51,000
• Boston, MA | Somerset, NJ - $54,000 - $59,000
• New York, NY - $58,000 - $63,000

ESSENTIAL FUNCTIONS

EDUCATION & EXPERIENCE

Associate's degree in business, communications, or related field. 2-4 years of relevant customer service experience, or an equivalent combination of education and experience. Experience in a law office or judicial industry is a plus.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.