Concierge Specialist

Job Title : Concierge Specialist

Duration : 2+ Months

Location : 2116 Apalachee Pkwy., Tallahassee, FL 32301

Shift Schedule : Flexible to work 8-hour shifts Monday through Sunday from 8 : 00am to 08 : 00pm as per eastern zone (5 days and 40 hours per week)

Job Description :

This essential role to Direct Sales is a High-Touch role with our active members and non-members looking to purchase insurance from us. Strong listening skills is a must, the ability to understand the reason for customers call and provide the best experience while ensuring we direct and transfer them to the proper area. In addition to handling inbound calls, you will assist with outbound campaign initiatives and appointment setting and follow up calls. This role is a support role to our sales agents.

Essential Functions

• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM and positive customer experience is delivered. Must Follow all compliance guidelines including proper use of script, Authentication, PHI and DNC business processes.
• Deliver a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members through outbound campaigns
• Assist with scheduling and callback of follow up appointments.

Education Level Education Details

Additional Required Qualifications :

Additional Preferred Qualifications :

Position is offered by a no fee agency.