Quality Engineer

$58.00-$60.00 / hour 1st Shift : 7 : 00am - 4 : 00pm or 8 : 00am - 5 : 00pm Drives and monitors NPS and CXI measures along the E2E customer journey. Creates transparent and open environment for quality culture together with management. Gives guidance that risks are identified, considered and controlled throughout the design and the use of the Quality Management System (QMS). Creates real-time transparency for ad-hoc analysis, instant decision making, preventive action and continuous improvement. Drives innovative digital solutions to improve quality by thinking outside of the box, coaching and fostering the application of creativity methods. Coaches team members of agile / lean projects or even leads agile projects e.g. as a SCRUM master. Ensures, implements and assesses quality-related standards and legal requirements in a specific quality area, or in organizational unit(s) assigned. Analyzes and improves process steps by applying appropriate methods like Value Stream Mapping. Coordinates a group of quality-related staff.