Care Coordinator - East Village 14th St.

Job Description

Job Description

Care Coordinator / Front Desk

Great News! The Nation’s Top Physical Therapy Practice (that’s us!) is looking for lifetime members to join our unconventionally passionate family. Our Mission is to get New Yorkers back to life.

How do we do that? With our five-star customer service in Physical / Occupational therapy and human interaction.

What you will be doing?

As a Care Coordinator you will provide amazing customer service for patients from their first interaction through their last. You are the first and last impression for our patients and must perform the following tasks to the highest standards :

Make our patients feel welcomed and valued, while also controlling the flow of the appointment.

Respond to all patient phone calls and emails within 2 hours and always within 24 hours.

You will guide our patients entirely through our out-of-network experience.

Greet all patients who enter the clinic with a smile.

Demonstrate a high level of customer service at all times.

Follow the company SPEAR-IT values; Service, Passion, Empathy, Accountability, Respect, Integrity, and Teamwork.

You maintain a high copay collections rate.

You show up ten minutes early and you understand the urgency behind our patient’s need for help and healthcare

You enter patient data with a high accuracy rate

What are we looking for?

No experience required!

Someone who is hospitable, welcoming, and team-oriented

You have a passion for helping others

Great communication skills and a friendly personality

You have great attention to detail

Self motivated and have a willingness to go above and beyond

You enjoy seeking out an opportunity to make an impact daily and connecting with people

BA / BS degree preferred, not required

What are we looking for?

No experience required!

Someone who is hospitable, welcoming, and team-oriented

You have a passion for helping others

Great communication skills and a friendly personality

You have great attention to detail

Self motivated and have a willingness to go above and beyond

You enjoy seeking out an opportunity to make an impact daily and connecting with people

BA / BS degree preferred, not required

What will you get from us?

Paid Training

Leadership Development with Spear Future Leaders Program

Medical, Dental, and Vision Benefits, 401K, Commuter Benefits, Paid Time Off (PTO) and Paid Holidays FSA / HSA

Discounted gym memberships, pet insurance, and select cellphone carriers

Employee Discounts to special events like Broadway shows, movies, hotels, theme parks, etc.

Company Events

Qualifications

• Previous customer service experience.
• Someone who is hospitable, welcoming, and team-orientated.
• Strong communication skills and ability to multi-task.
• A strong attention to detail and willingness to grow.
• BA.BS degree preferred, not required.

What We Offer

Physical Requirements

We value empathy in our team members and a dedication to clinical excellence whatever your workstyle above all else. While we are looking for both entrepreneurial big-thinkers and those dedicated simply to the day-to-day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow.

Further success factors may include :

Passion for the field hospitality and customer service.

Self-motivation and willingness to go above and beyond.

Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.

A proactive, collaborative, team-oriented attitude because we don’t work in silos.

You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.

A resonance with our SPEAR-IT values :

Service

Passion

Empathy

Accountability

Respect

Impact

Teamwork

ABOUT US :

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com.