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Client Services Specialist I

Client Services Specialist I

WESTPAK, Inc.San Jose, CA, US
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Job Description

Client Services Specialist I

WESTPAK. –  San Jose, CA

Why Join Us?

At WESTPAK, we’re not just about testing, we’re about helping our clients launch products with confidence. As a Client Services Specialist , you’ll be at the heart of our client experience, combining excellent customer service with technical writing skills to guide clients through complex projects. If you love solving problems, building relationships, and collaborating with engineering teams, this role is for you.

What You’ll Do

  • Be the first point of contact :  Support clients via phone, email, and in person with pricing, testing information, and order details.
  • Own the quoting process :
  • Understand client needs and project requirements.
  • Provide technical guidance and recommend the right testing solutions.
  • Draft, edit, and finalize accurate quotes within deadlines.
  • Follow up regularly to build client loyalty and encourage repeat business.
  • Collaborate across teams :  Partner with engineers during testing stages to deliver a seamless client experience.
  • Keep records sharp :  Maintain complete and accurate documentation in Salesforce—capturing all client interactions, updates, and project details.
  • Level up your skills :  Take on more complex testing quotes, analyze data, and even lead daily huddles.
  • Be the client advocate :  Spot issues early, escalate when needed, and always push to deliver exceptional service.

What We’re Looking For

  • Bachelor’s degree  or  relevant experience.
  • 3–5 years of strong customer service or sales support experience.
  • Ability to read and interpret technical documents, protocols, or industry specs.
  • Excellent written and verbal communication skills —you’ll need to explain technical concepts clearly.
  • Experience with Salesforce or other CRMs is a plus.
  • Proficiency in Microsoft Office and solid computer literacy.
  • Previous experience in packaging, product testing, or a related field is preferred.

    • Who You Are

  • A  fast learner  who thrives on problem-solving and understanding client needs.
  • Organized, detail-oriented, and reliable with strong follow-through.
  • A  great communicator  who can turn technical details into easy-to-understand solutions.
  • Highly customer-focused—you go the extra mile to deliver “wow” service.
  • A collaborator who enjoys working with teammates across departments.
  • Analytical and creative—you can think critically and outside the box.

    • Why You’ll Love It Here

  • You’ll play a  key role  in helping clients succeed.
  • Opportunities to  grow your technical knowledge  and advance within the company.
  • A  supportive team culture  that values accountability, professionalism, and integrity.
  • A chance to directly impact customer satisfaction and company success every day.

    • 👉 Ready to make a difference?  Apply today and bring your customer service skills and technical mindset to a role where your work truly matters.

    Currently anticipated starting salary range $29-31 / hour depending on experience with company-wide bonus incentive and Employee Stock Ownership Participation.

    Principals only , we are not accepting any resumes or support from outside vendors. Please refrain from unsolicited marketing for the role.

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    Client Service Specialist • San Jose, CA, US

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