Service Desk Specialist I | Fort Worth, TX

Description

Our growing company is in need of a Service Desk Specialist I at our Corporate Office in Fort Worth, Texas. The Service Desk Specialist I operates with a moderate level of supervision and is accountable for promptly and accurately logging incidents, service requests, and escalations. This position also ensures ongoing follow-up until each issue is resolved, or request fulfilled.

Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical, and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

Our Service Desk Specialists Team :

• Inbound Call Handling

Answer all incoming calls from assigned contact center queues, providing timely and professional support for a wide range of technical issues.

Place outbound follow-up or call-back communications via the contact center platform as needed to ensure resolution and customer satisfaction.

Monitor and work on assigned requests and incidents from the Service Desk self-service dashboard, ensuring timely acknowledgment and action on user-reported issues.

Resolve user issues by accurately documenting all relevant information within each ticket and following through to resolution in a timely and effective manner.

Escalate unresolved or complex issues to the Service Desk Specialist III and / or Service Desk Lead when appropriate, following established procedures.

Refer to and apply information from the Service Desk Knowledge Base (KB) to troubleshoot and resolve common incidents, promoting consistency and efficiency.

Provide basic support for corporate-issued and BYOD mobile devices, including common setup, connectivity, and usage issues.

Perform other duties as assigned to support IT operations and maintain effective service delivery.

Education and Experience Requirements :

What we look for :

Physical Requirements :

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

What we offer our team members :

Want to learn more? Visit us at Working at TTI, Inc.

We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.