Customer Service Representative

Job Description

Job Overview :

We are looking for a dedicated and empathetic Inbound / Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound / outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently.

Key Responsibilities :

• Outbound Calling : Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments.
• Inbound : Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions.
• Appointment Scheduling : Accurately book and confirm appointments based on patient availability and doctor schedules.
• Patient Interaction : Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments.
• Data Management : Update patient information, appointment details, and call outcomes in the company's scheduling and CRM systems.
• Documentation : Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly.
• Compliance : Adhere to privacy regulations and company policies regarding patient information and appointment scheduling.
• Feedback and Improvement : Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction.

Qualifications :

Working Conditions :

6695