Technology Specialist 1 (SITECH)

Job Description

Job Description

The Technology Specialist I, installs, repairs, upgrades, calibrates, and troubleshoots current and future technology products. In addition, this position trains customers on all levels of survey infrastructure products and machine technology.

Essential Functions :

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Demonstrates technology products and recommends the best technology solutions for each customer application
• Installs laser, Global Positioning System (GPS), and Universal Total Station (UTS) systems on all makes and models of heavy equipment and sets up correctional GPS sources, i.e., Base Stations, Internet Base Station Service (IBSS) or Virtual Reference Station (VRS)
• Teaches customers and employees on effective utilization of the technology products to optimize productivity and monitor machine health to include, but not limited to; Laser systems, GPS systems, UTS system, Infrastructure, Survey Products, Site Calibrations, File Management, VisionLink, and Winflash
• Coordinates with manager to develop product database that will assist in troubleshooting and works with other departments to ensure customer needs are met
• Creates and initiates machine communications with back office for downloading / uploading of models and uploading of surface data information
• Troubleshoots electrical systems, CAN and Ethernet networks, and hydraulic systems, documenting the process to increase understanding and efficiencies
• Performs system testing with sample / live data and technology
• Maintains and improves current technology
• Verifies site calibrations using proper survey techniques and trouble-shoot using the same. If the site calibration is bad, can use rovers, robotic total stations, auto levels, and can run a level loop if necessary, to identify the problem
• Works with various programs to include, but not limited to, MAS, SiSweb, ET, Business Center, Trimble Connected Community, Veda, and Trimble Store
• Install, measure up, calibrate Earthworks platforms on all models and machine brands of supported machines with use of robotic total stations and survey products
• Performs application calibrations, troubleshooting, root cause analysis, and problem resolution
• Service Technician tests, diagnoses, repairs, and adjusts electronic and optical equipment to ensure that they are in the optimal working order. This position is a multidisciplinary role requiring operational understanding, and underlying methodologies for heavy civil site construction.
• Utilizes Business Center software to update customer files, check for modeling errors and verify data
• Works with other departments to ensure that customer’s needs are met
• Trains customers on CAT integrated technology products
• Pulls and prepares inventory to complete tasks
• Covers periodic rotations on the “SITECH Help Desk” where the technician must be able to help customers troubleshoot machine and off machine issues over the phone using their extensive technology knowledge. Must work through customer issues while mental visualizing what the customer is doing and explaining. Must maintaining patients and professionalism to help solve the customer issues. This is a customer service role.
• Requires regular and punctual employee attendance
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities :

Education and Experience :

Supervisory Responsibilities :

None

Travel :

Physical Requirements :

Work Environment :

Disclaimer :

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

#LI-SIT