Customer Service Specialist

Description

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

We are seeking a dedicated and proactive Customer Service Specialist to join our team. In this critical role, you will be the first point of contact for our valued customers, ensuring their inquiries and issues are addressed promptly and professionally. You will be responsible for providing top-notch customer service, which not only resolves issues but also creates a positive experience that fosters customer loyalty.

Job : On site

Location : Los Angeles, CA

Pay Range : $900 - $1150 per week

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product selection, order placement, and returns.
• Resolve customer complaints and issues thoroughly and efficiently.
• Maintain customer records and update account information as needed.
• Provide information about products and services to enhance customer satisfaction.
• Collaborate with other departments to ensure customer needs are met effectively.

Skills, Knowledge and Expertise

Benefits

Health Insurance : Comprehensive medical, dental, and vision coverage.

Retirement Plan : 401(k) with company matching.

Paid Time Off (PTO) : Generous vacation, sick leave, and holiday pay.

Professional Development : Opportunities for training, workshops, and career advancement.

Employee Assistance Program (EAP) : Access to mental health and wellness resources.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.