Service Desk Analyst

Overview

We are seeking a customer-focused and technically skilled IT Service Desk Analyst to join our fast-paced support team. In this role, you will serve as the first point of contact for end users, providing remote technical assistance and troubleshooting across a wide range of technologies.

Responsibilities

• Provide first-level technical support for company technologies including desktops, laptops, mobile devices, printers, email, and collaboration tools.
• Log, track, and resolve incidents and service requests using ITSM tools (e.g., ServiceNow, Remedy).
• Troubleshoot and resolve common software and hardware issues, escalating when necessary to ensure timely resolution.
• Deliver support for Microsoft Office applications, particularly Outlook, Excel, and Word.
• Assist users with basic network connectivity issues (wired and wireless).
• Act as a customer advocate, ensuring a positive support experience through clear communication and follow-through.
• Maintain accurate documentation of issues and resolutions to support knowledge sharing and continuous improvement.
• Demonstrate the ability to multitask and adapt in a dynamic, high-volume environment.
• Collaborate with team members and other IT functions to resolve complex issues and improve service delivery.

Requirements

Pay and Benefits

Workplace Type

This is a hybrid position in Owings Mills, MD.

Application Deadline

This position is anticipated to close on Oct 21, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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