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Customer Service Manager

Customer Service Manager

Varsity Home ServicesBohemia, NY, US
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Customer Service Manager Long Island, NY | Full-Time | In-Office Lead & Inspire with Honesty, Hustle & Heart Varsity Home Services, a trusted Long Island home service company for over 60 years, is seeking a motivated Customer Service Manager to lead our award-winning Customer Care Team.

This is an exciting opportunity for a people-focused leader who thrives in a fast-paced environment and delivers service that goes above and beyond.

About Varsity Home Services Our mission is simple :

  • deliver all-star quality plumbing, heating, and air conditioning services with honesty, hustle, and heart—earning lifelong fans along the way.
  • We’re a family-run, award-winning business built on three generations of quality, integrity, and customer satisfaction.

At Varsity, you’ll enjoy :

  • Supportive, family-inspired team culture Clear opportunities for training and career growth A chance to make a real impact in a company that values your leadership Your Role & Responsibilities As the leader of our Customer Care Team, you’ll ensure every customer interaction reflects our brand values : Lead, coach, and develop a team of Customer Service Representatives Oversee daily operations and administrative tasks for the department Manage customer communications via phone, email, and other channels Resolve customer concerns with empathy and effective solutions Convert inquiries into scheduled service appointments Ensure accuracy in customer records, reporting, and KPIs Collaborate with Operations, Sales, and other departments to improve the customer journey Drive team training, goal-setting, and performance initiatives What You Bring to the Team Proven experience in customer service management or dispatch (industry experience a plus!) Positive, can-do attitude with a passion for helping others Strong verbal and written communication skills Exceptional organizational and problem-solving abilities Motivated by coaching, developing, and inspiring a team Comfortable thriving in a fast-paced, goal-driven environment Team-player mentality with integrity and professionalism Perks & Benefits Competitive pay Paid Time Off – vacation, sick days & holidays Health insurance 401(k) with company match State-of-the-art call center First-class training & professional development Employee referral bonuses Friends & Family program Company outings and a supportive, family-like team culture Join Our Winning Team Many people come to Varsity looking for a job—but they stay because they find a fulfilling career with endless opportunities to grow and excel.
  • If you’re a motivated leader passionate about delivering exceptional customer service, we want to hear from you.
  • Take the next step in your career and join Varsity Home Services—where customer care isn’t just a job, it’s our mission.
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