Level 1 Monitoring Center Analyst

Description :

OneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable, and transparent installment loans. Our customers turn to us every day - online and at over 1,400 branches in 44 states - to help them take control and improve their financial lives. It's all about doing the right thing - a mission that hasn't changed for more than 100 years.

Job Description :

We are seeking a proactive and detail-oriented Level 1 Monitoring Center Analyst to join our team. The ideal candidate will have at least one year of experience in a monitoring center environment, a fundamental understanding of technology, and experience with cloud environments such as Azure and AWS. This role is responsible for ensuring the continuous monitoring of critical systems across on-premises and cloud infrastructures and resolving issues in a timely and efficient manner to maintain optimal system performance.

Key Responsibilities :

• Monitor and respond to system alerts and notifications from various platforms, including cloud environments (Azure, AWS), network, applications, servers, and databases.
• Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources.
• Escalate complex or unresolved issues to the appropriate technical team or senior analyst.
• Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required.
• Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems.
• Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems.
• Assist in maintaining the integrity and availability of critical systems by responding to alerts and performing preventive tasks, including those within cloud platforms like Azure and AWS.
• Collaborate with cross-functional teams to improve incident response times and overall operational efficiency.
• Maintain knowledge of best practices and emerging technologies in monitoring, especially in cloud environments like Azure and AWS, to ensure continual improvement.

ADDITIONAL INFORMATION

Position is HYBRID, onsite 3 days per week, Tuesday through Thursday

Candidates must live within 50 miles of OneMain Corporate Offices in Evansville IN or Baltimore MD

Top Skills : Monitoring, Observability, L1 work, experience with data analysis

Skill / Experience / Education :

Mandatory :

Qualifications :

Desired Skills :

Preferred Qualifications :

EEO :

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."