REGIONAL FIELD OPERATIONS SUPERVISOR

Job Description

Job Description

Position Summary :

The Field Ops Supervisor oversees a group of Laboratory Collection Specialists (LCSs) in a specified geography, and is responsible for the successful onboarding, training, support, and continued education of their assigned team. The Field Ops Supervisor must be available to perform LCS and regular Lead LCS duties as dictated by business needs. This position is based in Portland Oregon metro area.

The Field Operations Supervisor reports to the Field Operations Manager (FOM).

Essential Functions :

• Train new hires in assigned region
• Travel to client offices to train, support, and cover for direct reports
• Coordinate staffing coverage of accounts
• Make recommendations for LCS schedule / hours adjustment based on need
• Manage and order team supplies through appropriate vendors on a weekly basis
• Approve payroll for internal (bi-weekly) and agency (weekly) staff
• Monitor overtime, manage OT approval, and manage schedule changes or coverages as necessary
• Participate in candidate interviews for open positions and collaborate through the hiring process
• Coordinate with RBDR’s and follow-up regarding frequency reports
• Manage specimen tracker reports and relay weekly counts or drastic changes to FOM and RBDR’s
• Work with FOM through necessary disciplinary processes of direct reports
• Contact direct report each week to review progress and any holds, missing information, training requests, or other needs
• Maintain relationships and regularly visit existing lab clients to proactively handle any service issues and ensure compliance with all Navis SOPs and polices

Additional Duties :

Education and Experience :

Remote management experience preferred

Knowledge, Skills, and Abilities :

Physical Requirements :

Word Schedule : Hybrid

M-F 9a-1p (work from home)

M-F 2p-6p (work from client location)