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Veterinary Client Service Representative - Lead

Veterinary Client Service Representative - Lead

Redmond Kirkland Animal HospitalRedmond, WA, US
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Description

Redmond Kirkland Animal Hospital

Veterinary Client Service Representative - Lead Role

Brief Description :

Redmond Kirkland Animal Hospital is seeking an experienced Lead Veterinary Client Service Representative.

Description :

Redmond Kirkland Animal Hospital is seeking an experienced Lead Veterinary Client Service Representative to join our team!

Compensation is negotiable based on credentials and experience with a hourly pay rate starting at $23-$26 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

  • Experience in veterinary hospital setting required along with at least 1 year Manager experience.

We invest heavily in our employees with many opportunities for growth and development!

Projected Schedule :  Monday / Tuesday / Thursday / Friday 8am-5pm.

Primary Responsibilities :

  • The purpose of this position is to assist the Practice Manager in executing the daily hospital business activities. This position ensures a positive work environment while maintaining client satisfaction. Tasks include, but are not limited to, accounts maintenance, cash processing, procurement of administrative supplies and equipment, mail service, and word processing.
  • Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.
  • Makes informal recommendations to the Practice Manager concerning personnel matters, such as staffing needs, advancement, re-assignments, work hours, or other status changes.
  • Directs on-the-job training to develop CSR Team member skills, those requirements and discusses corrective measures to improve performance.
  • Explains to staff the general nature of and basis for hospital personnel policies and procedures.
  • Assists in the resolution of staff issues. Trains staff in conflict resolution techniques.
  • Assists team leaders with biannual performance reviews. Helps staff set goals and strategies to achieve those goals.
  • Facilitate resolution of client problems and complaints that veterinarians or other staff cannot resolve.
  • Assists the Practice Manager with developing new ways to attract and maintain clients.
  • Uses product knowledge and sales abilities to sell products to clients. Explains and demonstrates products and answers questions concerning products.
  • Recognizes non-routine or unusual situations and refers to the Practice Manager, along with recommended solutions.
  • Assists the Practice Manager with the development and implementation of new protocols and / or procedures.
  • Assists the Practice Manager with planning and organizing all personnel activities, including goal parties, staff appreciation parties, and holiday parties.
  • Promotes a cooperative working environment among staff members. Understands the value of teamwork. Shows enthusiasm and a willingness to perform as necessary to help the hospital function as a unit. Spends most of the time on the floor and remains easily accessible to staff and clients.
  • Acts as back-up to the Practice Manager and performs additional duties when necessary, such as correcting the time clock, resolving billing conflicts, and completing and submitting reports.
  • Prioritizes tasks and handles multiple tasks in a calm, organized manner.
  • Attends departmental and staff meetings.

    • Requirements

  • At least one year of recent experience in an office manager or other management position.
  • Ability to complete assigned tasks in the time allotted without direct supervision.
  • Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
  • Excellent interpersonal communication skills.
  • A commitment to outstanding client service.
  • Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
  • Ability to tactfully demonstrate “take-charge” capabilities.
  • Competence in problem-solving and conflict resolution.
  • Sound judgment in selecting methods to complete tasks, establish priorities, and draw conclusions.
  • Ability to adapt to and operate effectively in different roles with a variety of people, inside and outside the hospital.
  • Obvious leadership qualities and supervisory abilities; successful supervisory experience.

    • Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

    Benefits – our care in action

    We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include :

  • Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
  • Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
  • Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
  • Generously subsidized backup and ongoing care support for children, adults, and pets
  • Mental health benefits including coaching and therapy sessions
  • 401k with employer contribution and no waiting period
  • Continuing education and development support through our library of free CE courses and paid time off to complete
  • Scholarship opportunities and student loan support program and so much more!

    • At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered

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    Veterinary Client Service Representative • Redmond, WA, US

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