Operations

Operations at Silna

As Silna experiences explosive growth, we're seeking a talented Operations hire to join our team in NYC. The notoriously opaque world of insurance operations needs someone who can build and optimize the processes that make everything run seamlessly. This role offers the chance to work hands-on, design workflows that matter, and drive real-world impact from day oneall while collaborating closely across our lean, high-performing team.

As a founding member of our Operations team, you'll create SOPs that set our team of insurance specialists up for success while supporting our expansion across states, payers, and specialties. You'll lead our insurance specialists team, partner with engineering on automation opportunities, and transform complex insurance workflows into streamlined, scalable operations. This is a unique chance to play a pivotal role in shaping the future of our business and the lives we touch, all within a data-first, startup environment.

Key Responsibilities

Complex Problem Solving, Process Design, & Optimization

• Design and optimize core workflows for eligibility checks, benefit verifications, and prior authorizations
• Create SOPs that ensure consistent, accurate task completion across our operations team
• Configure rules and frameworks for accomplishing tasks both automatically and manually

Cross-Functional Leadership

Data & Systems Thinking

What Sets You Apart

Experience & Skills

Character & Mindset

About Silna Health

Silna Health is a health technology company that streamlines front-end insurance workflows for healthcare providers nationwide. We reduce providers' administrative burden, allowing them to become financially fit while focusing on what they do best - providing great care to patients.

Our platform manages prior authorizations, benefit checks, and eligibility checks on providers' behalf using cutting-edge technology to reverse engineer and automate insurance workflows, supported by our talented in-house team of experienced authorization specialists.

Based in New York City, we work with healthcare providers nationwide and have raised two rounds of funding totaling $27M from Accel and Bain Capital Ventures.

Why Join Silna

This role is perfect for someone who loves building systems from scratch, thrives in fast-paced environments, and wants to be instrumental in transforming how healthcare providers interact with insurance. If you're ready to join a mission-driven company that's revolutionizing healthcare administration through operational excellence, we want to talk to you.

What We Offer

Location

This role is fully in-person 5 days a week in our New York City office.