Business Operations

Role

We're hiring a high-slope business generalist to drive operational excellence and growth as we scale from a ~20-person Series A company with strong product-market-fit to a 100+ person company with a humming GTM engine and thriving team.

This role will evolve rapidly with the business, with broad influence & impact as you take ownership of diverse business functions before we've hired specialized roles.

This role is onsite at our headquarters in NYC.

Example Responsibilities

We plan to hire 2 people in the near term, and expect you'll mix & match responsibilities based on your respective backgrounds and interests; we don't expect any one person to be doing all of these things at any one time.

Growth & GTM : Build a humming GTM engine from scratch : drive GTM strategy & metrics; collaborate on customer segmentation, core positioning, and pricing; generally connect the dots between marketing, sales, and product towards world-class PLG.

Operations : Cultivate excellence across the company : run company operating cadence (QBRs, annual planning, performance reviews); identify and resolve cross-functional bottlenecks; craft best-in-class company culture & process with an employee-centric, systems-design mentality; design & oversee all business hiring plans to identify & attract world-class talent.

Strategic leadership : Partner closely with CEO : act as trusted thought partner; run company staff meeting; define & track core business metrics; prep board materials & attend board meetings; oversee strategic product and financial planning; serve as a trusted proxy in select internal and external contexts; etc.

Special projects : Manage high-level partner negotiations; product-manage new features; keep the wheels on the bus.

Profile

You have :

3-8 years experience, including at least :

1-3 years in MBB, IB, PE, VC, or equivalent

1-4 years at a high-performing Series A-C startup in Business Operations, Product Management, Chief of Staff, or similar roles

Bonus : former founder / founding employee

A desired career trajectory towards Founder, COO, or GM

You are :

Sharp : a structured, top-down, analytical thinker and communicator who can go toe-to-toe with the CEO.

Curious : an insatiable and fast learner.

Organized : a skilled project manager; exceptionally organized; enjoy bringing processes from 0?1 (even when not glamorous).

Driven : have a strong bias to action; willing to get hands extremely dirty; willing to run through walls to get things done.

Devoted to excellence : hold yourself to impeccably high standards & demonstrate obsessive attention to detail.

Technical : understand developers and SaaS; you're an artist with a spreadsheet; you love automating processes with low-code tools (e.g., Zapier, Retool, Clay, maybe even some SQL / Python).

We are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds, including those from underrepresented groups in tech.

This role is strictly onsite at our headquarters in NYC.

Title

This role is cross-posted under a few different titles; the title you choose is flexible based on your experience & goals.

Possible titles, which may be relevant for job seekers may include BizOps, Business Lead, Chief of Staff, Head of Operations & Strategy, Business Operations Associate, Business Operations Manager, Business Operations Lead, etc.

We expect to hire 2 people in Business Operations in the coming months.

Benefits

We offer competitive salary and generous equity grants.

Great healthcare coverage options (e.g., fully covered platinum plans).

Paid commuter benefits & similar.

Paid team lunch / meals during workdays.

Flexible PTO plus 3 weeks of company-wide vacation a year (2 weeks in December, 1 week at the end of the summer).

Flexible WFH and 1 month fully remote per year ("remote February").