Field Service Technician

POSITION SUMMARY :

The Field Service Technician is responsible for the overall aftermarket service support provided to all DURAG Emissions and Combustion Products. The position is responsible for installing, servicing, commissioning, all preventive maintenance, emergency support, after-hours support, electrical & mechanical troubleshooting, hardware-based automation support, as well as production support for new and existing emissions, combustion, DAHS, and traffic / tunnel equipment. This position also interfaces with individuals both inside and outside the organization offering technical expertise regarding DURAG GROUP products and services in various industries.

ESSENTIAL JOB FUNCTIONS :

• Support DURAG contract and non-contract customers with onsite preventative maintenance for DURAG GROUP equipment.
• Perform field service on all products, including analyzing and troubleshooting hardware / software issues, performing on-site modular / component repairs, and preventative maintenance.
• Work independently or lead a small team to install systems, which includes the verification of wiring connection and operation of products in accordance with customer's specifications.
• Complete all required documentation of the above services in a timely manner according to company policy.
• Provide detailed reports on the progress of the installation to management.
• Analyze and validate application from the field and provide feedback to sales and engineering.
• Provide technical support via phone / email to customers internally and externally.
• Provide after-hour support on all products on a weekly rotating schedule.
• Represent DURAG at customer sites during any active service or commissioning project.
• Understand all mechanical and electrical drawings that are typical to these types of equipment.
• Maintain and operate all company provided tools including vehicles, cell phones, laptop computers, safety equipment, company provided PPE, and truck inventory required to complete the above tasks.
• Complete and qualify for all company-related Safety requirements for this position and follow all company and customer required safety regulations while on company property or at any customer location.
• Be available and responsible for all on-call request for service support in your region.
• Travel up to 75% of the time.
• Have electrical skills equal to a journeyman level or a 2-year certificate for instrumentation engineering technology.
• General understanding of electronic communications protocols TCIP, Modbus, PROFIBUS, USB.
• Regular attendance and timeliness.

OTHER JOB FUNCTIONS :

Carry out other duties and responsibilities as may be assigned or required.

SKILLS & ABILITIES : Education :

Experience :

Safety Requirements :

Computer Skills :

Administrative Skills :

Communication Skills :

Math Skills :

Other Requirements :

Other Physical Requirements :

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