Restaurant Manager

Restaurant Manager

At AT&T Hotel and Conference Center, we are looking for our next Restaurant Manager. This individual will assist our Assistant Director of F&B lead with the rest of the management team, our Gabe's, OneTwenty5 Cafe, and Carillon restaurants.

Compensation / Salary : $50,000-$55,000 / annually, based on experience.

Principle Responsibilities & Position Purpose :

Management position that is responsible for the daily operations in Restaurants / Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants / Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and associate satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

Essential Functions :

• Interacts with guests to obtain feedback on product quality and service levels
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures all associates have proper supplies, equipment and uniforms.
• Empowers associates to provide excellent customer service within guidelines.
• Handles associates questions and concerns.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Monitors associates to ensure performance expectations are met.
• Provides feedback to associates based on observation of service behaviors.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with associates.
• Supervises daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Meets and greets guests.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals and produce desired results.
• Ensure compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Supervises on-going training initiatives.
• Performs all duties of restaurant associates and related departments as necessary.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Encouraging and building mutual trust, respect, and cooperation among team members.

Supportive Functions :

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

Organizational Relationships :

Positions directly reporting to this position (titles) :

Specific Job Knowledge, Skill and Ability :

Qualification Standards :

Education :

High School diploma or equivalent preferred. 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major is preferred but not required.

Experience Licenses or Certificates :

2 4 years experience in supervisory role or leadership within food and beverage, culinary, or related professional area.

The Benefits Working at AT&T Hotel and Conference Center for FLIK / Compass :

We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M / F / D / V. AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.