IT Services Help Desk Technician - Part Time (Chicago)

IT SERVICES TECHNICIAN POSITION

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

Job Summary

We are seeking a part-time IT Services Technician to join our team, working 20-30 hours per week during business hours. This role will focus on providing high-quality customer service and technical support to our residential and small business customers. The technician will have the ability to work independently and be capable of managing a variety of technical tasks and responsibilities.

Responsibilities

• Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Perform PC hardware and software troubleshooting, repair, and maintenance
• Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration
• Execute data recovery and loss prevention tasks
• Upgrade and install software, ensuring compatibility and optimal performance
• Perform network installation and maintenance (wired, wireless, LAN, WAN)
• Manage virus protection and Spyware / Adware removal
• Enhance security solutions for home and small business technology
• Deliver one-on-one training for customers on various technology topics
• Collaborate with Senior Technicians, seeking guidance and support when needed

Qualifications

Preferred

Benefits / Perks

Compensation : $20.00 - $30.00 per hour