Customer Service Representative
VirtualVocationsStaten Island, New York, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Service Representative for the Employee Assistance Program.
Key Responsibilities
Takes inbound calls from members and provides effective answers to their questions
Maintains member records and connects members with appropriate benefits and resources
Handles member complaints and inquiries, ensuring satisfaction with products and services
Required Qualifications
1-3 years of call center and / or customer service experience
Basic computer knowledge and technical skills for using various digital platforms
A private and confidential workspace free from distractions
Time management skills for prompt responses to communications
Active listening skills to assist upset members effectively
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Customer Service Representative • Staten Island, New York, United States
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