Service Plumbing Dispatcher / Coordinator

Service Plumbing Dispatcher / Coordinator

Smith Plumbing, Heating, and Cooling LLC is a trusted name in plumbing and HVAC services in Mesa, AZ. We are growing and looking for a Service Plumbing Dispatcher / Coordinator to join our dynamic team. If you thrive in a fast-paced environment and have a talent for organization, scheduling, and customer service, we want to hear from you!

As a Service Plumbing Dispatcher / Coordinator, you will be the primary point of contact for our plumbing service team. Your role involves scheduling, coordinating, and dispatching plumbing technicians to ensure timely and efficient service for our customers. You will work closely with customers, technicians, and management to optimize workflow, enhance customer satisfaction, and maximize productivity.

Key Responsibilities :

• Schedule & Dispatch : Assign service calls to plumbing technicians based on location, skill set, and urgency.
• Customer Communication : Answer inbound calls, gather job details, and update customers on service timelines.
• Job Coordination : Ensure technicians have the necessary details, materials, and instructions for each job.
• Workflow Optimization : Monitor job progress, adjust schedules as needed, and maximize efficiency.
• Data Entry & Documentation : Maintain accurate records of service calls, technician notes, and work orders in our system.
• Problem Solving : Address scheduling conflicts, customer concerns, and job delays proactively.
• Team Collaboration : Work with managers and field staff to improve service operations and response times.

What We're Looking For :

5+ years of experience in dispatching, scheduling, or coordinating service teams (plumbing or similar industry preferred). Proficiency in ServiceTitan Experience using the platform for scheduling, job tracking, and reporting. Strong skills in Microsoft Excel, Word, and Outlook. Excellent organizational and multitasking skills in a high-paced environment. Outstanding communication and customer service abilities. Ability to think quickly, solve problems, and adapt to changing schedules. Familiarity with plumbing services and terminology is a plus.

What We Offer :

Competitive Pay Based on experience Full-Time, Stable Employment Growth Opportunities Health Benefits Medical, Dental, Vision Paid Time Off & Holidays A Great Team Environment

How to Apply :

Interested candidates, please send your resume and a brief cover letter outlining your relevant experience.

Join our team and be a key part of delivering top-notch plumbing services in Mesa, AZ!