Talent.com
Student Success Systems Manager
Student Success Systems ManagerInsideHigherEd • Jacksonville, Florida, United States
serp_jobs.error_messages.no_longer_accepting
Student Success Systems Manager

Student Success Systems Manager

InsideHigherEd • Jacksonville, Florida, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Department

Registrar's Office

Compensation

$90,000.00 Annual

Primary Purpose

The Student Success Systems Manager will serve as the Slate Captain - the primary functional and technical expert - for the Slate CRM admissions instance and is a key member of the Student Success Operations team. This role leads the design and implementation of recruitment and enrollment processes across units, driving continuous improvement and effective communication. Through strategic use of technology, the position enhances the student experience, streamlines workflows, ensures data integrity, and supports institutional goals through collaboration and analysis.

Job Function

  • Serve as the Slate CRM lead for managing system configurations, workflows, and integrations.
  • Collaborate with enrollment services units to identify opportunities for process improvement and implement technology-driven solutions.
  • Maintain and enhance Slate portals, forms, events, communications, and data flows to support student success and enrollment operations.
  • Ensure data integrity and compliance with university data governance policies through regular audits and quality control processes.
  • Liaise with IT and other campus stakeholders to support system integrations between Slate and the Student Information System (SIS).
  • Provide technical support, training, and documentation for Slate users within the University.
  • Monitor system performance and proactively identify and resolve issues to ensure optimal functionality.
  • Stay current with Slate platform updates, best practices, and community resources to continuously improve system usage.
  • Participate in cross-functional meetings and committees to align system capabilities with institutional goals.
  • Document business processes, system configurations, and operational procedures for internal reference and training.
  • Assist with data imports, exports, and reporting needs to support enrollment and student success initiatives.
  • Support strategic planning and project execution related to CRM enhancements and operational improvements.
  • Perform other duties as assigned to support the mission of the Office of the Registrar and Student Success Operations.

Marginal Function

Participate in commencement-related activities

Required Qualifications

Master's and 1+ years of relevant experience or Bachelor's degree and 3+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Department Requirements :

  • Advanced experience managing systems / CRMs ( Slate CRM expertise required)
  • Remote work considered for qualified candidates
  • Extensive experience with systems operations, database management, and process development, especially as they relate to ERP and CRM systems.
  • Experience working with various databases and office applications including Microsoft Office.
  • Strong problem-solving skills and knowledge in areas such as business process design and business operations.
  • Ability to work independently as well as part of a team.
  • Excellent written and verbal communication skills, including the ability to effectively communicate technical information to non-technical personnel.
  • Project management and organizational skills and the ability to work well under pressure, prioritizing work and meeting deadlines.
  • Must have capability to multi-task and maintain high attention to detail.
  • Demonstrated successful ability to collaborate and build strong effective working relationships across departments / offices.
  • Preferred Qualifications :

  • Significant experience working in higher education, business, operations or related field.
  • Experience working in an admissions or enrollment area with knowledge of admissions policies, procedures, and terminology.
  • Experience as a functional lead on an implementation project for an enterprise level software.
  • Statement(s) of Understanding

    This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

    The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

    Equal Opportunity

    The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

    Carnegie

    UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

    serp_jobs.job_alerts.create_a_job

    Student Manager • Jacksonville, Florida, United States

    Job_description.internal_linking.related_jobs
    Assistant Store Manager

    Assistant Store Manager

    TOD'S Group • Sawgrass, FL, United States
    serp_jobs.job_card.full_time
    TOD'S Group is currently looking for an Assistant Store Manager to join the team at our Sawgrass location! The Assistant Store Manager represents a figure of great responsibility who works a long s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Revenue Cycle Education Manager

    Revenue Cycle Education Manager

    CSI Companies • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    Do you want to lead training strategy for one of the most critical areas in healthcare operations? Are you ready to grow your career in a leadership role focused on education, innovation, and reven...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    Paysafe • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    Paysafe is looking for a Customer Success Manager, ISV Partnerships, to join our team to drive customer experience within our partners vertical. This role is based in Jacksonville, Florida and offer...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Revenue Cycle Education Manager

    Revenue Cycle Education Manager

    TEKsystems • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    My client, a reputable healthcare company in Jacksonville, FL, is hiring for a.Hybrid schedule with competitive pay opportunity!. This role is responsible for leading the design, development, and de...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Project Manager - Power Systems

    Project Manager - Power Systems

    Ring Power • Saint Augustine, FL, US
    serp_jobs.job_card.full_time
    This is the main job title provided above.Derives a plan for each project.Executes and monitors the plan.Sets up the project within the software application, coordinates ship buildup / fabrication wo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Delivery Success Manager

    Delivery Success Manager

    Cornerstone onDemand • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    The Delivery Success Manager (DSM) is responsible for ensuring the quality and successful delivery of services by our extended network of service partners. The DSM will act as a central point of con...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    iSeries Systems Administrator

    iSeries Systems Administrator

    FIS. Empowering the Financial World • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    Experienced (relevant combo of work and education).Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues i...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Transportation Manager

    Transportation Manager

    KIPP • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    The Manager of Transportation plays a critical role in ensuring safe, timely, and family-centered transportation services for all KIPP Jacksonville Public Schools. As the day-to-day operational lead...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Instructional Systems Developer II

    Instructional Systems Developer II

    C Ti CRM • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    Instructional Systems Developer II - (03011000_COMPANY_1.Share this job as a link in your status update to LinkedIn.Instructional Systems Developer II. Assess and develop program and training soluti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Revenue Cycle Education Manager

    Revenue Cycle Education Manager

    CSI Companies Inc Defunct • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    Do you want to lead training strategy for one of the most critical areas in healthcare operations? Are you ready to grow your career in a leadership role focused on education, innovation, and reven...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Deliver with Uber Eats - Great for Students

    Deliver with Uber Eats - Great for Students

    Uber eats • Fernandina Beach, FL, US
    serp_jobs.job_card.full_time +1
    Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Junior Systems Administrator

    Junior Systems Administrator

    Infra Pipe Solutions Ltd • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    Infra Pipe Solutions is a leading manufacturer of large-diameter, high-performance HDPE pipe systems used in industries such as mining, industrial, municipal, and energy. With facilities across Cana...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Systems Administrator (Part Time)

    Systems Administrator (Part Time)

    Amentum • Saint Marys, GA, US
    serp_jobs.job_card.part_time
    Maintain a highly efficient and bug-free Information System.Maintain system hardware and software resources.Provide training, and assistance to end users to ensure proper operation of applications ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Manager, Post-Secondary Success

    Manager, Post-Secondary Success

    KIPP Schools • Jacksonville, FL, US
    serp_jobs.job_card.full_time +1
    KIPP Public Schools is a national network of tuition-free public schools educating 120,000 studentsin grades Prek-12 across 21 states and Washington, DC. While each of our schools is as unique as th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Students - Deliver with Uber Eats

    Students - Deliver with Uber Eats

    Uber eats • Middleburg, FL, US
    serp_jobs.job_card.full_time +1
    Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Assistant Store Manager (Sawgrass)

    Assistant Store Manager (Sawgrass)

    TOD'S Group • Sawgrass, FL, US
    serp_jobs.job_card.part_time
    TOD'S Group is currently looking for an Assistant Store Manager to join the team at our Sawgrass location! The Assistant Store Manager represents a figure of great responsibility who works a long s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Manager 3 - Multiple Functions

    Manager 3 - Multiple Functions

    Northrop Grumman Corp. (AU) • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    San Antonio, Texas, United States of America | Jacksonville, Florida, United States of America.Yes- May Consider Full Time Teleworking for this position. Shift (United States of America).Northrop Gr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Business Systems Analyst

    Business Systems Analyst

    Triad Financial Services, Inc. • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    Get AI-powered advice on this job and more exclusive features.We are seeking a highly motivated and skilled Business Systems Analyst to join our growing team. The Business Analyst position will ensu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Systems Administrator

    Systems Administrator

    Jobs via Dice • Jacksonville, FL, US
    serp_jobs.job_card.temporary
    Be among the first 25 applicants.Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following.We are looking for a skill...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    OnBase System Administrator

    OnBase System Administrator

    Tanisha Systems • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    Tanisha Systems, founded in 2002 in Massachusetts-USA, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement mode...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted