Strategic Account Manager

Description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the Strategic Account Manager :

• Proactively call assigned customers to coordinate periodic business reviews as defined by the customer.
• Review existing contracted services and ensure the customer has copies of contracts, circuit ID's, and key personnel contact info including NOC, billing, and care.
• Actively manage upcoming contract expirations and track / report renewal success rate.
• Maintain regular contact with customers and share new corporate initiatives Astound may be engaged with or new business opportunities / products customers may be interested in.
• Serve as primary contact and key point of escalation for post-sale issues that arise and own communication link to customer through final resolution.
• Serve as key stakeholder and in collaboration with sales rep to help as needed for installation updates and general customer follow up.
• Engage internal stakeholders and coordinate customer interfacing meetings when needed to match customer requirements and Astound capabilities on product, network, billing and / or care.
• Provide periodic updates to leadership detailing best practice on customer experience initiatives needed to guarantee positive outcome for customer and Astound.
• Quarterly and / or periodic travel within footprint for customer meetings
• Other duties as assigned

What You Bring to the Table :

Preferred Qualifications :

We're Proud to Offer a Comprehensive Benefits Package Including :

Base Salary : The base salary range for this position is $90,000 - $94,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Commissions at plan : Targeted commissions at full attainment are twenty-five thousand annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Our Mission Statement :

Diverse Workforce / EEO :

Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only) :

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only) : https : / / www.astound.com / wp-content / uploads / 2023 / 09 / CCPA-Employee-Privacy-Notice.pdf

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.