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Customer Success Manager

Customer Success Manager

VirtualVocationsSpringfield, Massachusetts, United States
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A company is looking for a Customer Success Manager (CSM) to support its expanding customer base across Europe on a contract basis.

Key Responsibilities

Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start

Build and maintain strong, long-term relationships with clients across various departments

Provide proactive support and issue resolution, managing tickets and client feedback

Required Qualifications

2+ years in Customer Success, Account Management, or a similar client-facing role

Native German speaker and at least a professional level of English

Passionate about technology and AI

Experience with SaaS, automotive retail, or tech support is highly valued

Legally authorized to work in Austria

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Customer Manager • Springfield, Massachusetts, United States

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