Customer Success Manager

About Soracom

Soracom was founded in 2015 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 25,000 customers and connects millions of devices worldwide, delivering cellular connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. With remote teams across Japan, the US, and Europe, Soracom is continuing to expand its global team to keep pace with the company's rapid growth.

Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world.

About the Role

You will serve as a key member of the team in the Americas and have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth this technology is seeing around the world.

As a Customer Success Manager, you will play a crucial role in the success of our existing customers by building connected trust, diving deep with them, and delivering results to Soracom. You will be responsible for ensuring new customers are fully equipped to utilize our products and services from day one, building connected trust with you and Soracom quickly, and contributing to their long-term success. The ideal candidate will have a strong understanding of the cellular IoT market, including technologies, trends, and competitive landscape. This role is pivotal in driving customers past the initial launch and ensuring the long-term success and growth of those assigned customers. This role will also identify new business opportunities within the assigned customers, build relationships throughout the customer organization, and drive revenue growth.

Key Responsibilities

• You will deliver incremental revenue generated by existing assigned customers.
• You will have a deep understanding of customer needs and requirements and effectively communicate how our solutions can address their challenges which will result in long term customer retention and / or revenue growth.
• You will be able to proactively navigate throughout the customer organization to identify net new opportunities or incremental revenue at the assigned customers.
• You will initiate training sessions for customers on product features, best practices, and usage optimization as needed.
• You will stay abreast of industry trends, market activities, and competitors to maintain a competitive edge.
• You will collaborate with technical teams to ensure accurate and tailored solution offerings to customers.
• You will identify opportunities to co-market with strategic customers and collaborate with the marketing team to bring those opportunities to fruition.
• You will demonstrate our Leadership Principles, such as  Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.

Who You Are

Requirements

Key Requirements

Bonus Points If…

Location

Fully remote work, in the USA.

Benefits

Why You’ll Love Working at Soracom