Director of Admissions Systems & Technology

Director of Admissions Systems & Technology

Job ID : 291395

Location : Columbus State University

Full / Part Time : Full Time

Regular / Temporary : Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Department Information

Enrollment Management

Job Summary

The Director of Admissions for Systems and Technology, reporting to the Executive Director of Undergraduate Admissions, is responsible for overseeing the centralized processing of admissions applications, the ESC for student services, CRM management, and technology infrastructure supporting the admissions process. This role ensures that all technological systems and processes are optimized to enhance the efficiency and effectiveness of admissions operations. The Director will lead efforts to streamline workflows, manage data integration, and ensure seamless communication between departments, while leveraging CRM tools to personalize engagement with prospective students. By overseeing key technological solutions and systems, this position will play a critical role in achieving enrollment objectives and delivering a smooth, user-friendly experience for both applicants and admissions staff.

Responsibilities

Significant Duties & Responsibilities include : 1. Centralized Processing and Workflow Management : Oversee the centralized processing of all undergraduate admissions applications, ensuring efficient, accurate, and timely handling of documents, decisions, and communications. Continuously evaluate and improve the admissions processing workflow to enhance efficiency and reduce errors, ensuring a seamless experience for both prospective students and the admissions team.; 2. Enrollment Services Center (ESC) Management : Lead and manage the ESC shop for prospective students, providing centralized access to admissions information, application support, and guidance throughout the admissions process. Ensure the one-stop shop delivers high-quality customer service and effectively supports prospective students and families with their inquiries and needs.; 3. CRM Management and Data Integration : Oversee the administration and management of the CRM system, ensuring it is effectively integrated with other university systems to streamline the admissions process and improve communication with prospective students. Work closely with the admissions team to ensure CRM data is accurate, up-to-date, and used strategically to drive personalized communication and outreach.; 4. Technology Strategy and Implementation : Lead the identification, implementation, and management of new technology solutions that improve the admissions process, enhance the user experience, and support enrollment goals. Stay current with emerging technologies and industry trends, making recommendations for new tools or updates to existing systems that improve overall admissions operations.; 5. Collaboration with Stakeholders : Collaborate with the IT department, Enrollment Management team, and other campus departments to ensure seamless integration of admissions technology and systems across the institution. Serve as the primary liaison between admissions and other departments, ensuring alignment on technology needs and data sharing protocols.; 6. System and Process Optimization : Monitor and assess the performance of admissions systems, identifying areas for improvement and implementing changes to optimize functionality and user experience. Ensure system updates and upgrades are effectively implemented, minimizing disruption to admissions operations and maintaining a smooth user experience for staff and applicants.; 7. Training and Support : Develop and deliver training for admissions staff and other relevant stakeholders on the use of admissions technology, CRM tools, and centralized processing systems. Provide ongoing support and troubleshooting for staff to resolve issues related to admissions systems and technology.; 8. Data Management and Reporting : Oversee the collection and analysis of admissions data, providing insights and reports to inform decision-making and enhance recruitment strategies. Utilize data from CRM and other systems to track applicant progress, identify trends, and provide actionable insights to the admissions team and leadership.; 9. Project Management : Lead and manage technology-related projects within the admissions office, ensuring projects are completed on time, within budget, and in alignment with strategic goals. Coordinate cross-functional teams to ensure smooth execution and successful outcomes of technology initiatives.; 10. Continuous Improvement and Innovation : Foster a culture of continuous improvement by evaluating current systems and processes, gathering feedback, and implementing best practices and innovative solutions to enhance the admissions experience. Regularly review emerging trends in higher education technology to ensure the university's admissions systems remain competitive and efficient.; 11. Additional Duties : Perform other duties as requested by management, providing flexible support as needed for departmental initiatives and goals.

Required Qualifications

Required Qualifications include : A Bachelor's degree from a regionally accredited university is required.; At least 5 years of successful leadership experience in managing and leading personnel within a competitive admissions environment.; Proven experience working within a management team, contributing to a collaborative approach in achieving ROI.; Hands-on experience with CRM systems and data-driven marketing strategies to optimize recruitment and engagement efforts.; Exceptional written and verbal communication skills, with the ability to create compelling narratives tailored to diverse audiences.; Demonstrated experience in project management.; Strong creativity, innovation, and a passion for improving the student experience through efficient use of students and technology.; A demonstrated commitment to personal and team professional development, fostering a culture of growth and continuous improvement.; Must provide own vehicle and possess a valid driver's license.

Preferred Qualifications

Preferred Qualifications include : A Master's degree is preferred.

Proposed Salary

The proposed annualized salary range for this position is $70,000 - 73,279 and includes full benefits.

Knowledge, Skills, & Abilities

Knowledge, Skills, & Abilities include : Knowledge - Admissions and Enrollment Management : In-depth understanding of the undergraduate admissions process, including application review, centralized processing, and best practices in managing admissions workflows. CRM Systems : Strong knowledge of CRM platforms (e.g., Slate, Salesforce, etc.), including system administration, data management, and reporting capabilities to optimize engagement and communications with prospective students. Higher Education Technology : Familiarity with the latest technologies and tools in higher education, specifically those that support admissions, recruitment, and student services operations. Data Integration : Understanding of how to integrate data from multiple systems (e.g., CRM, SIS, ERP) to create a seamless admissions experience and accurate reporting. Project Management : Knowledge of project management principles, including timeline management, resource allocation, and cross-department collaboration.; Skills - Leadership and Team Management : Proven ability to lead and manage a team, providing guidance, training, and professional development to ensure efficient use of technology and systems. Technical Proficiency : Advanced skills in managing and configuring admissions systems, CRM tools, and other related technologies, with the ability to troubleshoot technical issues as they arise. Problem Solving : Strong analytical and problem-solving skills, with the ability to identify issues within systems or processes and implement solutions quickly and effectively. Communication : Excellent written and verbal communication skills, with the ability to convey complex technical information to non-technical stakeholders and ensure alignment across departments. Data Analysis and Reporting : Proficient in analyzing data and generating reports that inform decision-making, improve processes, and track progress toward admissions and enrollment goals. Customer Service Orientation : Strong focus on providing exceptional service to prospective students and admissions staff, ensuring the technology and systems support a seamless, user-friendly experience.; Abilities - Collaboration : Ability to work collaboratively across departments and teams, including IT, Enrollment Management, and student services, to ensure alignment and successful technology implementations. Adaptability : Ability to quickly adapt to new technologies, processes, and changes within the admissions landscape, continuously improving systems and workflows to stay current. Strategic Thinking : Ability to think strategically about the integration of technology and data to enhance the admissions process, improve efficiencies, and meet enrollment goals. Attention to Detail : Strong attention to detail in managing data integrity, ensuring accurate information is entered and maintained within systems. Project Leadership : Ability to lead technology-related projects from conception through implementation, ensuring that project objectives are met within time and budget constraints. Innovation : Ability to identify new technologies and innovative solutions that can enhance the admissions process, improve automation, and drive operational efficiency.

Contact Information

If you have any questions, please contact Kristin Williams, Hiring Manager, via email at williams_kristin@columbusstate.edu

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653 .

Institutional Values

• Excellence : Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
• Creativity : Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.
• Engagement : Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.
• Sustainability : Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.
• Inclusion : Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.
• Servant Leadership : Leading through ethical empowerment and service.

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties :

For Faculty Hires : Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational / credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.

Other Information

This is a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P-Card).

This position will not travel

This position does not require security clearance.

Background Check

Special Applicant Instructions

Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.

To apply, visit https : / / careers.hprod.onehcm.usg.edu / psp / careers / CAREERS / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=291395&PostingSeq=1

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