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Fulfillment Supervisor

Fulfillment Supervisor

GSP CompaniesMadison, WI, US
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Job Description

Job Description

Job Summary :

Reporting to the Fulfillment Manager, the Fulfillment Supervisor is responsible for the supervision of all the activities related to the fulfillment process. These duties include but are not limited to product fabrication, order preparation, order collation and packaging, and shipment processing and manifesting. This individual will also be responsible for workflow management, staffing, all administrative staff management issues as well as department budgetary tracking and development.

Duties and Responsibilities :

  • Continued development and management of cohesive workflow process
  • Attend daily Production Meetings
  • Ensure correct work is flowing through department in an accurate, efficient and timely fashion
  • Communication of production schedule priorities within the department
  • Prioritize, facilitate & expedite all production activities ensuring they are consistent with customer needs (due dates)
  • Ensure accuracy & completeness of reporting tools
  • Establish (in conjunction with VP of Operations) and analyze effectiveness of production metrics
  • Monitor collection methods, accuracy and reporting frequency for all metrics and data for improvement
  • Accurate & timely collection and analysis of data used to measure process improvement and workflow management against established department metrics (Daily, weekly, monthly and annually)

Data collection & reporting includes but is not limited to :

Accuracy & Efficiency data

  • Equipment utilization
  • Production Cost
  • Production Methods
  • Remake & Rework quantity & costing
  • Delinquency data
  • Schedule Management Data
  • Continued development and process improvement including but not limited to :

    • Workflow system development

  • Recommendation and development of future automated order picking systems and processes
  • Benchmark & track the latest shipping systems and small package delivery service options with the intent on minimizing freight expense to GSP and our customers
  • Develop, maintain and manage to the budget requirements of the department including labor, materials and overhead as it relates to the department
  • Create time bound action plans designed to improve the financial performance of the Fulfillment Services department
  • Develop and provide regular status updates to the pertinent personnel and senior management
  • Ensure the positive and required interaction between Fulfillment & other departments
  • Refine, communicate, and manage to the department policies and procedures
  • Hire, maintain, and refine the Fulfillment Services staff based on workload requirements and customer needs
  • Establish and monitor all training (New and existing) activities for the department

    • Job Posted by ApplicantPro

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    Fulfillment Supervisor • Madison, WI, US

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