Resident Onboarding Specialist - Property Management

Job Description

Job Description

Second Avenue is recruiting a Resident Onboarding Specialist for its Single-Family Property Management division in Tampa, FL.

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-family residential assets (SFR). Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to select markets across the US. The company provides all aspects of sourcing, acquisition, and property management services for its clients. Second Avenue is a growing company and has approximately 180 employees with major offices in Chicago and Tampa.

We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform –  www.secondavenue.com

Job Summary

Enjoy helping people, staying organized, and working in a fast past environment? We are looking for a Resident Onboarding Specialist to join our team and support future residents as they move into their new homes. This is a great opportunity for someone with hospitality, customer service, or retail experience who’s looking to have a professional career in the real estate or property management industry. While property management experience is helpful, it is not required-we provide full training to set you up for success. In this role, you will guide applicants through onboarding and move in process, ensure applications and leases are processed accurately, and deliver excellent service at every step.

Duties and Responsibilities

• Process lease applications, move-ins, and files accurately and completely.
• Answer inbound phone inquiries from customers providing quality and accurate responses managing and resolving customer complaints.
• Route calls, emails, and tickets to appropriate back-office individuals and groups as needed.
• Manage all communications with applicants during the lease process (application, approval, lease signing, move in coordination)
• Deliver top-tier customer service to residents.
• Maintains confidentiality and adheres to regulations such as the Fair Housing Act
• Collaborate with Regional Leasing Managers, Leasing Teams, and other departments
• Stay up to date on leasing processes and policies through training
• Assist with reviewing reports and tracking performance metrics.
• Complete all training requirements in a timely manner.
• Other duties as assigned.

Qualifications

Education and Experience

Job Competencies

Benefits

NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.