Service Coordinator Supervisor

Job Description

Job Description

Company name : PCA Care Connections

Title of position : Service Coordinator Supervisor

Position type : Full Time

Pay range : Internal Promotion

"PCA Care Connections is a NCQA accredited non-profit agency that currently provides two types of services : Service Coordinator for Community Health Choices (CHC) participants enrolled with Pennsylvania Health and Wellness and Nursing Home Transition Services for participants enrolled with Pennsylvania Health and Wellness or Keystone First. We currently serve participants throughout the Greater Philadelphia region, including Philadelphia, Delaware, Montgomery, Bucks and Chester counties."

" The mission of PCA Care Connections is “provide high quality, person-centered and cost effective Service Coordination for older adults and persons with disabilities in partnerships with managed care organizations and integrated health systems and practices. Our goals are to promote quality of life, independence, dignity, and optimal health and well-being.”

Benefits :

• Medical, prescription drug, vision, and dental coverage
• Flexible spending plan (health and dependent care)
• EAP, life insurance, short- and long-term disability insurance
• Pre-tax commuting, and parking benefits
• Annual paid time off and vacation are based depending on tenure.

DEFINITION : The Service Coordinator Supervisor (SCS) is responsible for the supervision of a defined number of Service Coordinators (SC) to ensure they understand and adhere to all requirements of PCA CC and the Managed Care Organization (MCO). This position involves thorough knowledge of the MCO’s contractual standards and expectations and the ability to assure Service Coordinator compliance, productivity, and quality service. The SCS maintains professional relationships with multiple stakeholders, especially the MCO. SCS reports to either Assistance Director (AD) or Deputy Director (DD).

QUALIFICATIONS : Education :

Master’s degree in Social Work, human service or healthcare field.

Commitment to obtain either a Pennsylvania Social Work or mental health professional license within one year of hire.

Experience :

Three years of social service or health care experience, including at least one year of supervisory experience in a social service or health care setting.

Professional Characteristics / Skills :

Well organized and detail oriented with high energy level; able to manage a variety of tasks simultaneously

Excellent interpersonal and communication skills

High degree of flexibility

Demonstrated leadership potential.

Strong problem-solving skills.

Strong computer skills

Additional Requirements :

Must maintain a valid drivers’ license, good driving record and access to a fully insured car.

Drug testing required

Pre-employment physical

Second language abilities preferred

DUTIES AND FUNCTIONS :

Provides direct supervision of designated Service Coordinators including orienting, training, evaluation, professional development, and performance management.

Understands and assists Service Coordinators to adhere to all performance and productivity requirements and standards of PCACC and MCO.

Utilizes and assists SCs with use of MCO information systems, HHAeXchange, and EIM for critical incidents.

Assures SC understanding and delivery of person-centered care.

Provides back-up supervision of other team(s) or SC(s) in the absence of other SCS(s).

Regularly reviews assessments to assure appropriateness of care plans, compliance with MCO timeframes, documentation requirements, and identifies areas of improvement in SCs’ work.

Utilizes management reports and metrics to monitor individual staff timeliness and quality with assessments, contact requirements, and documentation.

Identifies trends and works with team on compliance issues.

Organizes work of team to ensure compliance with contractual requirements.

Understands MCO audit requirements and works with team to meet or exceed set compliance rate. Develops corrective action plan if needed.

Communicates regularly with MCO regarding cases. Provides prompt, complete responses

May participate in special programs or projects

May conduct service coordination responsibilities such as comprehensive assessments or monitoring activities if necessary to achieve team compliance.

Adheres to MCO supervisory requirements including timeframes and documentation.

May participate and / or coach SC to participate in Pennsylvania Health and Wellness Interdisciplinary Teams

Identifies training needs of staff and provides or arranges.

Participates in continuous quality improvement including peer review.

Assists with recruitment and hiring of service coordinator staff in conjunction with business partner.

Authorizes Paid Time Off for team

Participates in and adheres to National Committee for Quality Assurance accreditation standards.

Other duties as assigned.

PERFORMANCE EXPECTATIONS :

Examples of performance measures :

Satisfactory MCO monitoring reports for team

Satisfactory PCACC monitoring reports for team

Satisfactory participant satisfaction surveys

Stability, satisfaction of staff

CUSTOMERS :

MCOs

Participants of Community HealthChoices

PCACC staff

Service Providers

GRADE : 18

For information on PCA Care Connections, including more information on our company culture, visit our website at https : / / www.pcacareconnections.org

All applicants will receive an acknowledgement that their application has been. Those candidates selected for further consideration will be contacted.

PCA Care Connections is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.