BI Production Support SpecialistMSR Technology Group • Southfield, MI, US
BI Production Support Specialist
MSR Technology Group • Southfield, MI, US
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job_description.job_card.job_descriptionBachelors or other degree in Information Technology Automotive industry experience preferred Excellent problem-solving skills and analytical skills 2+ Year(s) of relational database / SQL experience. Knowledge of Service Oriented Architecture (SOA). Ability to work effectively in a team environment Strong communication and customer service skills, both written and verbal, with the ability to communicate at all levels of the organization Strong interpersonal skills with the ability to work independently and within a team environment Experience in SQL, SSIS, SSRS, Power BI, Snowflake (Data Warehousing), Python, integration tools and code migration is preferred. If not these tools, similar tools required Knowledge of MS Office applications including Word, Project, PowerPoint, and Excel Presentation skills
Job Description
Job Description
Duties / Responsibilities
- Proactively monitor application health
- Respond to tickets from ticketing system and other stakeholders
- Monitor defect management queue and drive resolution
- Provide status update in daily stand up calls
- Publishing of a weekly, monthly application health status
- Support administration of user privileges, user creation and role management
- Performing root cause analysis of production issues and publish to stakeholders
- Guide external resources on prioritizing tasks to support project
- Implement, publish, and updating production support documentation and processes
- Post-Production support (Production launch support as required)
- Work on minor bug fixes or enhancements as required
- Perform audit reviews with deployment team and plants to ensure system quality
Qualifications
Fluent in English.
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Production Support • Southfield, MI, US
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