Contact Center Phone Representative

Banker - Contact Center

If you are passionate about making a difference in the lives of others, you'll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions' Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day.

Our Contact Center Bankers :

• Help enrich our customer's lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
• Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice, guidance, and education.
• Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to provide solutions for immediate and long-term needs on every contact.

What's in it for you :

Who we are :

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Requirements :

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required :

Skills and Competencies :

Preferences :

Start here, go anywhere! Our contact center associates have the opportunity to explore a wide variety of opportunities. Make this your day to kick start your Regions career!

Full time

Training Schedule Required : Monday-Friday 8 : 00am-5 : 00pm CST 5 weeks of initial training. After Training Work Schedule : Monday-Friday 12 : 00pm - 9 : 00pm CST (one day off during the week either Tuesday, Wednesday, or Thursday - and EVERY Saturday or Sunday 12 : 00pm 9 : 00pm CST. Your off day will be based on the needs of the business but you are able to still provide your preference for weekday and weekend off day.

This position must be within a reasonable distance of the following locations of Kingwood, TX or Hattiesburg, MS

Job Range Target : Minimum : $32,198.40 USD Median : $37,255.20 USD This job is not incentive eligible. Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please visit the benefits page.

Location Details

Location : Hattiesburg, Mississippi

Equal Opportunity Employer / including Disabled / Veterans