HR Service Center Representative II

Job Description

Job Description

This HR Service Center Representative II Position Features :

Qualifications :

College degree preferred or equivalent customer service experience. Should be highly proficient in verbal and written communication. Should be proficient in math and English grammar and be able to communicate intelligently over the telephone and through written correspondence. Must be able to type 35 WPM. Should exhibit good judgement and decision-making abilities, and the ability of work with minimal supervision. Should be well organized and must be a team player. Must be performing satisfactorily in present position.

• Previous airline experience is desired and will give the candidate a competitive edge.
• Effective oral and written communication skills necessary to interact with all levels of internal and external audiences.
• Having reliable internet for remote work
• Ability to identify and evaluate customer inquiries and problems.
• Strong customer service focus.
• Ability to operate a PC in a Windows environment. Typing 35 WPM.
• Must be able to work in a confined office environment.
• Must be mentally / physically capable of handling stress and diffusing difficult call situations.
• Extended periods of sitting and talking on the telephone (70-85% of work time spent on telephone) and using computer.
• Wearing phone headset is required.
• Reliable internet for remote work

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.