Strategic Account Management Director

Orchestrates Global Teams

Gathers information, collaborates on performance markers, and identifies potential risks in customer accounts. Partners with customers and partners to provide innovative solutions in new industries and to integrate Microsoft technology in their business. Leverages strong knowledge of Microsoft's product landscape, solutions, and strategy to address customer needs. Acts as the voice of the customer and internal advocate across all levels of the organization. Provides analysis of overall customer needs for some of the largest and most complex accounts and advises on gaps that would benefit from Microsoft solutions. Leads customer business transformations through digital transformation for assigned accounts. Partners with a line-of-business leader or senior executive within a large-scale or high-impact customer organization to articulate how complex Microsoft technology / services will meet future business needs better than the competition. Contributes to the creation of stakeholder maps for accounts, determines and orchestrates a coverage plan, and builds out an execution framework. Establishes best practices and standards for aligning with quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives. Uses existing and new readiness resources and demonstrates expertise in creating enablement plans for large and high-stakes customers and all-up Microsoft business.