Customer Service Representative

About the Company

: We are seeking a dedicated Customer Service Representative to join our team. In this role, you will serve as the main point of contact for multiple accounts, handling customers day-to-day requests and maintaining strong customer relationships through continual contact.

Responsibilities

Serve as the primary contact for multiple customer accounts, handling their day-to-day requests via phone and email.

Maintain and strengthen customer relationships by providing proper service and meeting / exceeding customer needs.

Simultaneously manage multiple projects, prioritizing customer requests effectively and efficiently.

Handle customer complaints related to pricing, shipping, quality, and other issues, providing appropriate solutions and alternatives within time limits and following up to ensure resolution.

Document all communications with customers regarding changes or additions to orders.

Collaborate with all areas of the office and production to facilitate the flow of orders and meet customers requested shipment dates.

Use internal software systems to keep orders progressing through the system.

Go the extra mile to engage and satisfy customers.

Qualifications

1–3 years of relevant work experience required

Associate’s degree required; bachelor’s degree preferred

Strong verbal, written, and interpersonal communication skills

Excellent phone etiquette

Proven ability to multitask, prioritize, and stay organized in a fast-paced environment

Required Skills

: Data Entry, Customer Communication, Phone Etiquette, Active Listening, Interpersonal Skills, Skilled Multi-tasker, Customer Relations, Customer Service, Attention to Detail.

Pay and compensation package

: Starting at $20 per hour with monthly sales commission.