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Collision Center Manager / Estimator

Collision Center Manager / Estimator

Baker Auto GroupGrand Rapids, MI, US
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Job Description

Job Description

Baker Automotive Group

Baker Automotive Group is one of the region's premier auto groups, serving communities throughout western Michigan.  We currently have a terrific opportunity for an experienced manager to oversee a high-performing collision center.  If you have experience in the collision repair industry and are ready to prove your ability to run a top-tier collision center, your next job awaits!  This is a full-time, salaried position with performance bonus.

Job Responsibilities :

  • Creates a world class customer experience by leading a high-performing team.
  • Clears the way for Technicians to maximize their proficiency and quality.
  • Hires, trains and manages department team members.
  • Serves as the primary contact for customer handling and concern resolution.
  • Ensures the department and personnel remain compliant with work procedures and industry regulations.
  • Controls areas of waste; keeps receivables, unapplied time and policy expense within guides.
  • Oversees shop maintenance and upkeep.

Skills & Qualifications :

  • You know how this business works, from estimates to insurance companies to repairs.
  • Previous experience leading and mentoring others.
  • Experience using CCC Estimating System.
  • High level of organization, attention to detail and follow-through.
  • Able to take on complex situations and negotiate positive outcomes.
  • A current valid driver’s license and insurability rating is required.

    • Benefits Include :

  • A shop with the latest technology, ADAS calibration equipment and laser-driven frame measurement.
  • Health, dental, life and vision insurance.
  • 401(k).
  • M-F work schedule with no weekends.
  • Paid Time-Off.
  • Continued professional development.
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    Collision Center • Grand Rapids, MI, US

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