Technical Writer

For more than two decades, Telestream has been at the forefront of innovation in the digital video industry, pioneering file-based video transcoding and high-quality media exchange over IP networks. Telestream provides world-class live and on-demand digital video tools and workflow solutions that allow businesses and consumers to transform video on the desktop and across the enterprise. Many of the world's most demanding media and entertainment companies such as CBS, BBC, CNN, FOX, CBC, Comcast, Direct TV, Time Warner, MTV, Discovery and Lifetime, as well as a growing number of users in a broad range of business environments, rely on Telestream products to streamline operations, reach broader audiences, and generate more revenue from their media. If you're looking for an industry leader in the high growth area of video, Telestream is for you.

Technical Writer

Remote - USA

Position Summary

Research, conduct reviews, write, edit and publishnTelestream enterprise-level end-user documentation. This includes user and administrator guides, application notes, training materials, API references, and a wide variety of technical documents. Subjects include media acquisition and processing platforms, hardware components, and emerging technologies in the media and entertainment space. Materials will be developed for digital print, embedded and online help, and web-based distribution.

Responsibilities :

• Researches, develops, and writes content for printed manuals, documentation, online help and manual pages and supporting materials for software, hardware, technical procedures, and computer-related services. This includes engineering and development documents.
• Writes, organizes, and compiles online help files to support end users.
• Prepares and maintains documentation and publications relating to users, systems, programming, operations, products, and services.
• Works closely with and internally interviews engineering, developers, product managers and subject matter experts to become familiar with product technology and development methods.
• Prepares written documents following Telestream and industry-standard guidelines for technical publications, including document layout and templating.
• Reviews and revises previously created documentation.
• Creates (or arranges for creation) of graphical images, flow charts, and diagrams for inclusion in documentation.
• Prepares documents and contextual help systems for publication. Generates publications in PDF and HTML based help, including CHM.
• Reviews and tests software and hardware for accuracy and consistency with documentation, identifying problems and suggesting revisions.
• Attend project meetings with team members and stakeholders.
• Communicate project status and deliverables with managers and team members.
• Take ownership and manage project tasks, timelines, and communication.

Qualifications :

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