Information and Referral Specialist I

Job Description

Job Description

Summary

The Information and Referral Specialist is the first point of contact with individuals in need of services both internally and externally in the community provides referrals and resources to clients, registers clients for services, and provides program information to clients and the general public.

Essential Functions

• Acts as an initial contact point for clients participating in San Diego’s Coordinated Entry System (CES) system.
• Facilitates the provision of client services (including showers)
• Provides information, referral, directions or crisis intervention to clients and the public.
• Provides one-on-one services to clients to meet basic needs.
• Answers and routes phone calls.
• Enters data into the Homeless Management Information System to record client activity and to ensure proper storage of client-related documents.
• Ensures facility is opened, closed, and cleaned each day.
• Accepts, handles, sorts, and routes resident and agency mail and deliveries.
• Accepts, routes, records, and communicates appointments to staff.

Qualifications

The Pay Rate for this role is based on several factors including the candidate's experience, qualifications, and internal equity. The initial offer usually falls between the minimum and midpoint of the applicable salary range. Pay Band N2 : $21.30 – $25.64 (Midpoint : $23.31)