Member Experience Leader

This is a part time position, 20-30 hours / wk requirement.

The Member Experience Leader (MXL) is the essential club culture leader of the gym. They will consistently interact, communicate, and maintain an excellent relationship with gym members, fellow staff, and upper management. The MXL is responsible for carrying out key functions for operating the gym, which include but are not limited to : a) providing the absolute best customer service experience. b) account administration to current gym members. c) creating and maintaining excellent club culture. d) contacting leads and selling memberships to non-members. The MXL also monitors the gym environment and operations on a daily basis and collaborates with upper management on possible improvements where needed to continue growth and success of the club. The staff is required to use excellent communications and teamwork to carry out all job duties and requirements.

Duties include but are not limited to :

Welcoming all members and guests

Answering any and all questions and handling member complaints

Conflict resolution while maintaining professionalism

Answering and returning club calls

Giving club tours that are targeted to the needs of our guests through active listening

Completing walk-through of facility every 30 minutes and ensuring club cleanliness

Selling memberships / coaching packages, writing out agreements, and entering new members into multiple systems

Operating club financial system and collecting any balances of past due accounts

Scheduling club tours and Member Onboarding Appointments via phone, email, and text

Organizing and maintaining front office

Cleaning and maintaining private restroom / shower facilities

Completing a daily task list

Responsible for organizing and leading Club Culture Events that foster inclusivity and uphold the brand purpose

Coaching and encouraging members in their journey to become the healthiest version of themselves

Maintaining a robust social media presence for the club

Skills required :

Excellent phone / verbal and written communication skills

Must be quick and accurate with numbers

Ability to follow directions well

Ability to work well independently and with a team

Must have a positive and collaborative mindset

Outgoing with the ability to quickly connect with people

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