Customer Service Specialist

Customer Service Specialist

The customer service specialist is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
• Perform various administrative tasks in order to maintain a highly efficient agency.

Qualifications

Benefits / Perks

Compensation : $25,000.00 - $35,000.00 per year