Controls Field Service Technician

The Controls Field Service Technician repairs and services equipment and machinery at customer facilities for both warranty and non-warranty issues. Responsible for providing information to create service quotations, processing service orders, executing service contracts to completion, and managing longer-term service contracts. Acts as the main service contact for strategic customer accounts.

ESSENTIAL JOB DUTIES :

• Troubleshoot mechanical and electrical equipment at customer facilities and make necessary adjustments to restore operation.
• Access PLC and HMI programs, and utilize trend analysis and debugging tools for troubleshooting.
• Perform online programming changes for retrofitting or upgrading equipment.
• Set up servos, VFDs, remote I / O, Ethernet & Profibus networks, and other electronic controls.
• Interpret mechanical drawings and electrical / pneumatic schematics.
• Troubleshoot electrical panels.
• Operate machinery to demonstrate operation and analyze malfunctions.
• Supervise operators and maintenance staff during testing, tuning, and adjustments.
• Advise management on customer satisfaction and product performance; suggest improvements.
• Collaborate with customers and internal teams on equipment layout during line moves.
• Resolve service issues over the phone when possible.
• Work with suppliers to resolve technical issues at customer sites.
• Travel domestically and internationally to customer locations.
• Make repair / replacement recommendations based on necessity.
• Follow customer safety and plant regulations.
• Complete detailed Service Reports promptly.
• Follow up with customers post-service to ensure resolution or organize future support.
• Guide on warranty vs. non-warranty issues.
• Stay updated on current products and equipment used at ATS.
• Be available on a rotational on-call basis and assist non-service personnel as needed.
• Meet or exceed customer expectations efficiently.
• Perform accurate equipment audits and reports.
• Instruct and guide workers in servicing and repairing.
• Consult with engineering for resolving complex system issues.
• Provide monthly activity reports.
• Maintain or exceed department utilization standards.
• Assist other departments as directed by the Service Manager.
• Maintain ISO standards and be familiar with NEC, NFPA 79, and international electrical standards.

QUALIFICATIONS :

JOB SPECIFICATIONS :

We are an equal employment opportunity employer. All applicants are subject to pre-employment screening. Only selected candidates will be contacted. Authorization to work in the U.S. is required; we do not sponsor visas.

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