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Senior Director of Clinical Services
Senior Director of Clinical ServicesYWCA North Central Indiana • South Bend, IN, US
Senior Director of Clinical Services

Senior Director of Clinical Services

YWCA North Central Indiana • South Bend, IN, US
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Job Description

Job Description

General Description

The Senior Director of Clinical Services is a senior leader responsible for the oversight and delivery of some clinical programming at the YWCA, including Domestic Violence, Sexual Assault, Substance Use, Dual Treatment, Children's Therapeutic, and Youth & Family Services.

This role ensures programs meet the highest standards of quality, compliance, and trauma-informed care. The Senior Director provides licensed clinical supervision to designated directors, counselors, and staff, while also maintaining responsibility for accreditation, regulatory compliance, and strategic alignment with the YWCA's mission and funder requirements.

Reporting Relationship

The Senior Director of Clinical Services reports to the Vice President of Empowerment Services.

Supervises

  • Director of Domestic Violence Services
  • Director of Youth & Family Services
  • Youth and Family Services Counselor
  • Substance Use Counselors
  • Sexual Assault Counselor
  • Master's level interns as assigned

Responsibilities and Essential Functions

Leadership & Program Oversight

  • Provide executive leadership for all clinical services, ensuring alignment with YWCA goals and strategic priorities.
  • Hire, train, and supervise program directors and clinical staff; conduct regular performance evaluations.
  • Support staff development, professional growth, and adherence to trauma-informed practices.
  • Ensure program integration across departments to best serve clients and meet funder requirements.

    • Licensed Clinical Supervision

  • Deliver ongoing clinical supervision to directors, counselors, and designated staff.
  • Provide case consultation and guidance to enhance clinical skills and procedures.
  • Monitor counselor caseloads to maintain appropriate levels of service delivery.
  • Document supervision sessions and provide timely feedback.

    • Quality & Compliance

  • Ensure all programs meet standards for CARF accreditation, DMHA regulations, and other funder requirements.
  • Lead preparation for audits, peer reviews, and accreditation visits.
  • Develop and implement corrective action plans to address compliance risks.
  • Maintain accurate and timely client and program documentation for reporting and accountability.

    • Collaboration & Community Engagement

  • Work closely with school systems, courts, and community partners to support coordinated service delivery.
  • Ensure YWCA maintains active involvement with the Indiana Coalition Against Domestic Violence (ICADV), Indiana Coalition to End Sexual Assault and Human Trafficking (ICESAHT), ASPIN, and other key stakeholders.
  • Provide community education presentations on domestic violence, sexual assault, trauma, substance use, and related topics.

    • Accessibility & Agency Support

  • Maintain availability for consultation in urgent or crisis situations.
  • Provide technical assistance to staff and community partners as needed.
  • Perform other duties as assigned by the Chief Executive Officer.

    • Education and Experience

  • Master's degree in social work, Counseling, Psychology, or related field.
  • Active clinical LCSW license required.
  • 5+ years of progressive experience in program administration and clinical supervision; experience with survivors of DV / SA / SUD strongly preferred.

    • Knowledge and Ability

  • Comprehensive understanding of social service, substance use, and behavioral health programs.
  • Demonstrated knowledge of CARF, DMHA, and other regulatory standards.
  • Strong organizational and time management skills; able to manage multiple complex programs.
  • Proven ability to lead diverse teams, build collaboration, and foster a trauma-informed, culturally competent service environment.
  • Commitment to the YWCA mission of strengthening our community against violence and aggression. We provide immediate safety, lasting stability, independence, empowerment and transformation for all. We are a source of hope...

    • Benefits : Health Insurance

    Dental Insurance

    Vision Insurance

    Paid Holidays

    Paid Vacation and Sick Days

    1 Personal & 1 Floating Holiday Paid Time Off Day

    Paid Life Insurance

  • Employee Assistance Program
  • Pension Plan
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