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Host at Cold Beers & Cheeseburgers - Park West

Host at Cold Beers & Cheeseburgers - Park West

Square One ConceptsPeoria, AZ, US
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Job Description

Job Description

Description : Job Summary :

As a Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth dining experience. Your excellent customer service skills and ability to multitask in a fast-paced environment will contribute to the overall success of our restaurant.

Duties / Responsibilities :

  • Greet and welcome guests as they arrive at the restaurant with a friendly and positive attitude.
  • Manage the waiting list and seating arrangements to maximize seating capacity and minimize wait times.
  • Maintain a clean and organized entrance area, ensuring it is inviting and presentable for guests.
  • Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed.
  • Assist in coordinating reservations, ensuring all relevant information is recorded accurately.
  • Escort guests to their tables, presenting menus and informing them of daily specials and promotions.
  • Collaborate closely with servers and kitchen staff to ensure smooth communication and efficient table turnover.
  • Monitor dining areas to ensure tables are cleaned and prepared for the next guests in a timely manner.
  • Respond promptly to guest inquiries, concerns, and complaints, escalating issues to management when necessary.
  • Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information.
  • Uphold high standards of cleanliness, safety, and hygiene throughout the restaurant, adhering to all health and safety regulations.
  • Collaborate with the management team to improve guest satisfaction, resolve conflicts, and implement service enhancements.
  • Assist with cashiering duties, including handling cash transactions and processing payments accurately.
  • Stay updated on current promotions, events, and offerings to provide accurate information to guests.
  • Perform other duties as assigned by the management team to support the smooth operation of the restaurant.
  • Performs other related duties as assigned.

Requirements :

Required Skills / Abilities :

  • Proven experience in a customer service role, preferably in the hospitality industry.
  • Excellent interpersonal and communication skills, with the ability to provide exceptional customer service.
  • Ability to work well under pressure in a fast-paced environment, while maintaining a professional demeanor.
  • Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively.
  • Attention to detail and a high level of accuracy in handling guest information and seating arrangements.
  • Knowledge of food and beverage menus, including allergen information, is a plus.
  • A positive and team-oriented attitude, with a strong work ethic and a willingness to learn.
  • Must be able to work flexible hours, including evening, weekends, and holidays.
  • Must have a valid Food Handlers Certification
  • Ability to learn cash register software used by bar or restaurant POS – Aloha, Hot Schedule, Paylocity

    • Education and Experience :

  • Must be at least sixteen years old.
  • High school diploma or equivalent (preferred).
  • Previous experience in a high-volume restaurant environment is preferred.

    • Physical Requirements :

  • Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching.
  • Must be able to lift at least 15 pounds.

    • Benefits & Perks :

  • Accrual up to 40 hours of PTO
  • Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
  • Corporate Shoe Program through Shoes for Crews and Skechers
  • Competitive Pay
  • Flexible Scheduling
  • 401(k)

    • Full – Time employees are eligible for the following additional benefits :

  • Medical & Prescription
  • Dental & Vision
  • Health Saving Account (HSA)
  • Wellness Program
  • Discount Pet Care Plan
  • For a complete list of our benefits please visit : squareoneconceptsinc.com / careers
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