Senior Manager Professional Services Operations

Overview

Get to know Okta. Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you.

Role summary

The Okta Customer First Team is looking for a Senior Manager of Professional Services Operations to join the Customer First Ops & Strategy team. This position will partner closely with our VP of PS and the leadership team to scale and accelerate. The responsibilities include management of operating metrics, system and process improvement design and execution, deploying and driving best practices to ensure consistency, quality and maximum efficiency of the organization.

This role will report into the Director, Global Services Strategy & Operations. This role is critical to optimizing how Okta delivers implementation and advisory services to customers. You\'ll oversee operational programs that improve forecasting, utilization, project governance, and revenue delivery. You\'ll lead a small but high-impact team responsible for data-driven insights, process optimization, and tool enablement ensuring Professional Services operates with clarity, agility, and excellence.

Job Duties & Responsibilities

Forecasting

• Drive the forecasting process tied to the following key metrics : billings, bookings, utilization, subcontractors, margin.
• Develop and iterate on KPIs and dashboards that give leadership the visibility they need tied to performance business drivers.
• Monitor trends in accuracy and be able to explain deltas in the week over week.

Financials

Processes

Leadership

Strategy

Required Skills & Qualifications

Core Leadership Competencies

Okta's Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company's actions. They also align strongly to our cultural cornerstones, our Okta values : love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It's our expectation that our managers and leaders embody these core competencies :

Salary and Benefits

The annual base salary range for this position varies by location. For candidates located in the San Francisco Bay area, the range is between $171,000 — $257,000 USD. For candidates located in California (excluding San Francisco Bay Area), Colorado, New York and Washington, the range is between $153,000 — $229,000 USD. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit : https : / / rewards.okta.com / us

What you can look forward to as a Full-Time Okta employee :

Okta cultivates a dynamic work environment and is committed to equal opportunity. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https : / / www.okta.com / legal / personnel-policy / .

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