Professional Services Enablement Manager

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at O penGov.com .

Job Summary :

OpenGov is seeking a highly organized, collaborative, creative and self-motivated Professional Services Enablement Manager to fill a critical role on our Revenue Operations team. This individual will ensure the continued success of the Professional Services (PS) business by managing essential ongoing enablement initiatives, while also driving operational cadences for the PS organization.

The role will contribute to PS business process changes, collaborate with PS portfolio owners, and help sustain the team's operating rhythm and continued growth. This role will manage and deliver PS enablement activities, including monthly enablement sessions, PS onboarding, owning PS knowledge management, and advancing career path frameworks for continued individual growth.

This position will also ensure continued enablement and adoption of our PSA tool (Rocketlane) that drives both operational efficiency and team effectiveness. Above all, this role will ensure the PS team remains both consistently enabled and operationally sound to deliver exceptional customer outcomes across all OpenGov products.

Responsibilities :

Design and operationalize the Professional Services Implementation Methodology across systems and workflows in partnership with PS leaders.

Develop, maintain, and enforce a standard Project Management playbook across all PS verticals and drive adoption.

Ensure seamless hand-offs and accurate project scoping through integrated processes.

Lead the PS enablement strategy, including enablement sessions focused on tools, methodologies, and best practices.

Partner with PS leadership to support and facilitate monthly PS team meetings, ensuring alignment across initiatives.

Manage and expand cross-functional PS content, enabling stronger collaboration with Sales, Product, and Customer Success teams.

Drive continued enablement and adoption of Rocketlane (PSA tool), ensuring optimization and adoption across PS.

Manage and curate Guru (knowledge base) content to ensure accuracy, accessibility, and relevance, while tracking enablement adoption and content usage through data-driven insights.

Develop and evolve PS onboarding strategy and programs, ensuring new hires are effectively trained and integrated at scale.

Leverage AI tools and insights to strategically identify opportunities for automation, predictive analytics, and smarter resource allocation.

Partner with Product Marketing and Product Operations to ensure readiness for new functionality, equipping the PS team with the knowledge, tools, and resources needed for customer success.

Requirements and Preferred Experience

Minimum of 4 years of experience in Professional Services or Professional Services Enablement within a SaaS business model

Strong familiarity with common CRM and PSA solutions and hands-on experience optimizing processes and reporting in both systems

Demonstrated ability to operate effectively at both a strategic and tactical level, personally driving change while coaching others to manage change effectively.

Strong analytical experience with an ability to bring together data sets in Excel

Positive attitude and willingness to remain focused and flexible during rapid change

Crisp written communication and verbal communication skills; ability to highlight and collaborate on areas for improvement

Build strong relationships with all department leaders and stakeholders by improving visibility, making strategic suggestions, and partnering on initiatives to drive results

Bachelor's degree in Business or relevant field

$120k - $135k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.

A Team of Passionate, Driven People

This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including :

Comprehensive healthcare options for individuals and families

Flexible vacation policy and paid company holidays

401(k) with company match (USA only)

Paid parental leave, wellness stipends, and HSA contributions

Professional development and growth opportunities

A collaborative office environment with weekly catered lunches

Compensation Range : $120K - $135K

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