Customer Service Representative (Grand Rapids)

A company in the Grand Rapids area is looking for Patient Service Representatives to join their team. This company is a first-of-its kind financial security solution that provides a resource to help patients bridge the gap between the high cost of healthcare and their financial wellbeing. Patient Services Agents are responsible for the day-to-day activities of the call center to facilitate efficient operation and excellent customer service. They are the first point of contact for patient questions. The ideal candidate will exhibit adaptability, attention to detail, and a commitment to delivering exceptional customer service in a dynamic environment.

Responsibilities include :

• Consulting with patients on services to provide the best solutions for their health and financial well-being.
• This includes reviewing patient account information, taking payments and initiating recurring payment plans.
• Ability to seamlessly transition between inbound and outbound calls while maintaining professionalism and focus.
• Must demonstrate strong adherence to compliance driven policies, procedures, and scripts to ensure consistency and accuracy in all interactions.
• Maintaining patient accounts and information while adhering to HIPAA guidelines.
• Responding to patient inquiries with compassion and active listening to select the best solution efficiently.
• Resolving patient technical issues with patience and understanding.
• Identify additional needs patients may have and routing them to the appropriate department help them.