SAP Payroll Client Tech Support Consultant

ADP GlobalView is hiring an SAP Payroll Client Tech Support Consultant.

In this position, you will deliver configuration / consulting services to ADP GlobalView SAP clients within the parameters of the GlobalView solution and services. Ensure clients experience World Class service when engaged.

At ADP, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Role Objectives

As a member of the GlobalView Application Support team, you will be responsible for providing 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing, and solution documentation.

RESPONSIBILITIES :

• Analyze support issues logged in accordance with clients' SLA.
• Prepare functional specifications and change control requests, including design and configuration details.
• Provide consulting services to client base.
• Perform Configuration and resolve client issues based on the ticketing system / CRM.
• Provide guidance on design and configuration of complex solutions as well as provide functional / technical expertise.
• Ensure client and support center documentation are maintained.
• Deliver effective client communications and ticket management / resolution via CRM.
• Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
• Communicate effectively with ADP ancillary services.
• Liaise with Service Delivery Coordinators / Account Management.
• Attend client-facing meetings as required.
• Apply specialist knowledge in country and / or functional area to improve solution and services with a whole client approach.
• Provide mentoring support and guidance to other consultants on areas of expertise.
• Performs other related duties as assigned.

Technical Skills Needed :

QUALIFICATIONS REQUIRED :

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN :

ADP is an equal opportunities employer.

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