Client Success Specialist (Austin)

Client Success Specialist

Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a full-time position. The primary responsibility is providing excellent support to our new and existing clients, via ticket resolution, training, and onboarding new clients onto our healthcare SaaS application. The ideal candidate would have job experience in a similar client success support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills.

Other responsibilities include tracking support issues, helping set up and implement new client locations, creating training materials and release notes, and helping to prioritize development of new features based on client feedback. This person will also work very closely with the client success and development teams and likely be trained to use development tools for issue investigation and data manipulation as a part of their duties.

Responsibilities

• Learn and understand the Infusion Center healthcare model
• Onboard new clients onto and support existing clients on our healthcare SaaS application
• Troubleshoot and document software operational and technical issues
• Respond to client support issues, report bugs / issues and feature requests
• Provide excellent client service with friendly, professional responses
• Create client training materials, draft release notes, and help prioritize development of new features
• Go beyond your comfort zone when needed
• Be an awesome addition to our growing team

Required Qualifications

$70,000 - $75,000 a year

About WeInfuse

Come join our growing company. We are an established healthcare SaaS start-up with offices in Dallas and Austin. Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry's leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services.