Collections Specialist

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

AMS Financial DBA Crown Auto Sales is in search of experienced collection representatives who have extensive knowledge of the collections and repo process. Must be detail oriented, focused and able to work in a fast-paced environment. Used car dealership experience preferred but not required. Punctual and reliable is a MUST , we are an ever-growing company and look for quality candidates who can grow with us. Call Center experience and bilingual a plus.

Contacts customers with delinquent accounts to negotiate payment plans, collect past-due payments, and resolve issues, all while maintaining compliance with collection laws and company policy. Key duties include initiating outbound and inbound calls, documenting activities, performing skip tracing, and potentially coordinating with internal departments or external services for loss prevention. Strong communication, problem-solving, and empathy are essential, along with knowledge of FDCPA and state collection laws

• Prior experience in collections, customer service, or finance is preferred.
• Strong written and verbal communication skills, with a calm and clear approach.
• Detail-oriented mindset and strong organizational skillsaccuracy matters here.
• Ability to remain composed and solutions-focused in difficult customer interactions.
• Comfort working within a structured environment using tools, software, and process flows.
• Familiarity with auto finance, lease-here-pay-here programs, or consumer lending is a plus.
• High school diploma or equivalent required.

Benefits : PTO (paid time off), Paid Holidays, 401k, Health Insurance Plan, NO Weekends

Pay : hourly rate plus monthly commission

Job Type : Full-time

Salary : $16.00 - $18.00 per hour

Benefits :
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Physical setting :
• Office

Schedule :

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types :

• Commission pay

Ability to commute / relocate :

• Charlotte, NC 28213 : Reliably commute or planning to relocate before starting work (Required)

Experience :

• Microsoft Excel : 1 year (Preferred)
• Customer service : 1 year (Preferred)